Remote Client Care Coordinator: Intake & Service Support

Madea Home Care Services; United States; Remote; USD 38,000 - 48,000; Full time

Job summary

Madea Home Care Services is seeking a Client Care Coordinator to manage inquiries, coordinate client information, and support the intake process across remote operations. You will utilize CRM tools to track communications and ensure timely follow-ups with families and prospective clients.

The role emphasizes compassionate, client-centered service, organization, and collaboration with internal teams to maintain high-quality home care coordination and client satisfaction.

Qualifications

• High school diploma or equivalent is required.
• Strong organizational and multitasking skills are essential.
• Proficiency in CRM systems and Microsoft Office Suite.

Responsibilities

• Answer general inquiries via phone, email, or in-person.
• Retrieve and manage client inquiries in CRM and company portal.
• Assign inquiries to Client Care Coordinator Supervisor.
• Document communications and maintain client records in CRM.
• Provide information about services, intake process, and care options.
• Support intake by scheduling consultations or assessments.
• Follow up with clients to maintain satisfaction and engagement.
• Collaborate with internal departments to ensure seamless service.
• Maintain professionalism and confidentiality of client information.

Skills

Organizational skills

Multitasking

CRM proficiency

Microsoft Office

Client empathy

Education

High school diploma or equivalent

Diploma

Tools

CRM systems

Microsoft Office

Job description

Madea Home Care Services is seeking a Client Care Coordinator to manage inquiries, coordinate client information, and support the intake process across remote operations. You will utilize CRM tools to track communications and ensure timely follow-ups with families and prospective clients.

The role emphasizes compassionate, client-centered service, organization, and collaboration with internal teams to maintain high-quality home care coordination and client satisfaction.