Remote Client & Care Support Coordinator (US Hours)

Naukri Expert Assist; United States; Remote; USD 42,000 - 68,000; Full time

Job summary

Raji Care LLC is seeking a Client & Care Support Coordinator for a remote role serving U.S. clients. The successful candidate will be the first point of contact, handling calls with professionalism, empathy, and clear American English communication.

Full training will be provided to learn our services and systems. Responsibilities include managing calls from prospective clients, families, caregivers, and professionals; documenting information precisely and escalating when needed; and conducting

Qualifications

• 2+ years of experience working with U.S. clients in a BPO or customer-facing role.
• Excellent spoken and written English with a professional telephone manner.
• Strong listening, interpersonal and customer-service skills.
• Ability to document calls accurately and escalate appropriately.
• Reliable high-speed internet and a professional remote setup.

Responsibilities

• Answer and manage incoming calls from prospective clients, existing clients, families, caregivers and professionals.
• Assess urgency and information needs, document accurately and escalate to the U.S. team as needed.
• Conduct regular well-being check-in calls with seniors to assess wellbeing and concerns.
• Communicate clearly and empathetically, ensuring callers are reassured and informed.

Skills

Clear English communication

Empathy

Active listening

Documentation

Remote work readiness

Professional telephone manner

Tools

CRM software

Job description

Raji Care LLC is seeking a Client & Care Support Coordinator for a remote role serving U.S. clients. The successful candidate will be the first point of contact, handling calls with professionalism, empathy, and clear American English communication.

Full training will be provided to learn our services and systems. Responsibilities include managing calls from prospective clients, families, caregivers, and professionals; documenting information precisely and escalating when needed; and conducting