Remote Clerical Assistant II: Data Entry & Customer Support

Commonwealth of Pennsylvania; Springettsbury Township (York County); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Telework option

Training and onboarding

Job summary

The Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 to support counselors and customers in a friendly environment. You will manage daily office tasks, enter data, and prepare documents while ensuring accurate program records.

Responsibilities include handling correspondence, assisting with referrals, and providing front-line information. The role offers full-time hours, potential telework after training, and a starting salary of $36,831.00 with a stable, team-focused setting.

Qualifications

• Six months as Clerical Assistant 1 or equivalent experience.
• High school diploma or equivalent required.
• PA residency requirement must be met.
• Ability to perform essential job functions.

Responsibilities

• Record Management: Enter and update participant and referral data in CWDS.
• Correspondence Support: Prepare letters, reports, and specialized communication for participants and staff.
• Clerical Assistance: Provide office help by compiling packets, composing emails, handling mail, and supporting counselors.
• Customer Interaction: Answer calls, greet visitors, share basic program information, and assist new customers with referral steps.
• Document Processing: Upload forms, request records, and maintain files according to required procedures.
• Office Operations: Operate office equipment, perform relief duties, and complete tasks that support smooth daily operations.

Skills

Record management

Correspondence

Clerical support

Customer interaction

Document processing

Office operations

Education

High school diploma

Six months Clerical Assistant 1 experience

Job description

The Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 to support counselors and customers in a friendly environment. You will manage daily office tasks, enter data, and prepare documents while ensuring accurate program records.

Responsibilities include handling correspondence, assisting with referrals, and providing front-line information. The role offers full-time hours, potential telework after training, and a starting salary of $36,831.00 with a stable, team-focused setting.