Clerical Assistant 2

Commonwealth of Pennsylvania; Fairview Township (York County); Hybrid; USD 33,000 - 41,000; Full time

Job summary

The Commonwealth of Pennsylvania’s Department of Labor & Industry is seeking a Clerical Assistant 2 who enjoys helping others and keeping information accurate. This role supports counselors and customers in a friendly environment and handles daily office duties to build confidence and teamwork.

You will enter information, prepare documents, assist counselors, and help customers with referrals, while maintaining accurate program records and following required procedures.

Qualifications

• Minimum experience and training requirements for the Clerical Assistant 2 include six months in Clerical Assistant 1 or an equivalent title, or a high school diploma, or an equivalent combination of experience and training.

Responsibilities

• Record Management: Enter and update participant and referral data in CWDS.
• Correspondence Support: Prepare letters, reports, and specialized communication for participants and staff.
• Clerical Assistance: Provide office help by compiling packets, composing emails, handling mail, and supporting counselors.
• Customer Interaction: Answer calls, greet visitors, share basic program information, and assist new customers with referral steps.
• Document Processing: Upload forms, request records, and maintain files according to required procedures.
• Office Operations: Operate office equipment, perform relief duties, and complete tasks that support smooth daily operations.

Education

Six months as Clerical Assistant 1 or equivalent

Graduation from high school

Equivalent combination of experience and training

Job description

The Department of Labor & Industry is seeking a Clerical Assistant 2 who enjoys helping others and keeping information accurate. This role allows you to support counselors and customers in a friendly and encouraging environment. You will build confidence as you manage daily office responsibilities. It is a strong fit for someone who likes dependable routines and steady teamwork.

This position supports office operations by entering information, preparing documents, assisting counselors, and helping customers with referrals and questions. It plays an important part in keeping program records accurate and up to date.

As a Clerical Assistant 2, you will perform the following duties:

• Record Management: Enter and update participant and referral data in CWDS
• Correspondence Support: Prepare letters, reports, and specialized communication for participants and staff
• Clerical Assistance: Provide office help by compiling packets, composing emails, handling mail, and supporting counselors
• Customer Interaction: Answer calls, greet visitors, share basic program information, and assist new customers with referral steps
• Document Processing: Upload forms, request records, and maintain files according to required procedures
• Office Operations: Operate office equipment, perform relief duties, and complete tasks that support smooth daily operations

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full time employment, 37.5 hours per week, Monday - Friday.
• Work hours are negotiable within a 7.5 hour work day, with a 30- or 60-minute lunch, depending on selected work hours. AWS (alternate work schedule) may be available.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in York. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Most employees will start at the beginning level of the advertised salary of $36,831.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.