Remote Clerical Assistant 2 — Data Entry & Support

Commonwealth of Pennsylvania; Fairview Township (York County); Hybrid; USD 33,000 - 41,000; Full time

Job summary

The Commonwealth of Pennsylvania’s Department of Labor & Industry is seeking a Clerical Assistant 2 who enjoys helping others and keeping information accurate. This role supports counselors and customers in a friendly environment and handles daily office duties to build confidence and teamwork.

You will enter information, prepare documents, assist counselors, and help customers with referrals, while maintaining accurate program records and following required procedures.

Qualifications

• Minimum experience and training requirements for the Clerical Assistant 2 include six months in Clerical Assistant 1 or an equivalent title, or a high school diploma, or an equivalent combination of experience and training.

Responsibilities

• Record Management: Enter and update participant and referral data in CWDS.
• Correspondence Support: Prepare letters, reports, and specialized communication for participants and staff.
• Clerical Assistance: Provide office help by compiling packets, composing emails, handling mail, and supporting counselors.
• Customer Interaction: Answer calls, greet visitors, share basic program information, and assist new customers with referral steps.
• Document Processing: Upload forms, request records, and maintain files according to required procedures.
• Office Operations: Operate office equipment, perform relief duties, and complete tasks that support smooth daily operations.

Education

Six months as Clerical Assistant 1 or equivalent

Graduation from high school

Equivalent combination of experience and training

Job description

The Commonwealth of Pennsylvania’s Department of Labor & Industry is seeking a Clerical Assistant 2 who enjoys helping others and keeping information accurate. This role supports counselors and customers in a friendly environment and handles daily office duties to build confidence and teamwork.

You will enter information, prepare documents, assist counselors, and help customers with referrals, while maintaining accurate program records and following required procedures.