Remote Claims Team Lead — Mentor & Optimize Complex Files

Reserv Claims Analysis, LLC; Atlanta (GA); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Generous PTO policy

Family leave policy

100% remote

Job summary

Reserv Claims Analysis, LLC is seeking a Claims Team Lead for rental vehicle claims. You will coach a pod of adjusters, review complex files, approve settlements, and balance workload to hit quality and timeliness goals. The role supports work-life balance with a 100% remote setup across eligible U.S.

states. Expect leadership of day-to-day operations, onboarding, and ongoing development of team members, while maintaining strong communication with carriers and clients.

Qualifications

• 5+ years of claims leadership experience.
• At least 1 year of informal leadership or mentoring.
• Strong coaching, communication and conflict-resolution skills.
• Sound judgment on reserves, settlement authority and escalation.
• Comfort with claims reporting and dashboards.
• Active adjuster license with resident-state or DHS; willingness to obtain more licenses within 60 days.

Responsibilities

• Guide a pod of adjusters through daily questions, escalations and high-severity files.
• Review files and reserves; ensure client instructions and regulations are followed.
• Approve settlements and reserve changes within delegated authority; route larger items to Manager.
• Onboard and train new adjusters; conduct regular 1-on-1s and file reviews.
• Balance workload to meet inventory, diary and cycle-time targets.
• Monitor daily/weekly reports; address stale or aging claims.
• Serve as first contact for carrier, client, counsel and vendor escalations.
• Contribute to weekly business reviews with status, risks and trends.
• Handle a reduced caseload of the most complex claims.
• Raise recurring issues and process gaps to the Manager early.

Skills

Leadership experience

Mentoring/training

Coaching

Strong communication

Conflict resolution

Judgment on reserves/settlement

Dashboards/reporting

Licensing knowledge

Job description

Reserv Claims Analysis, LLC is seeking a Claims Team Lead for rental vehicle claims. You will coach a pod of adjusters, review complex files, approve settlements, and balance workload to hit quality and timeliness goals. The role supports work-life balance with a 100% remote setup across eligible U.S.

states. Expect leadership of day-to-day operations, onboarding, and ongoing development of team members, while maintaining strong communication with carriers and clients.