Remote Rental Vehicle Claims Team Lead

Reserv Claims Analysis, LLC; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote work

Apple laptop & monitor

Job summary

Reserv is seeking a Claims Team Lead for Rental Vehicle Claims to guide a pod of adjusters, review complex files, and drive quality and timely outcomes while managing a reduced caseload.

You'll mentor team members, monitor dashboards, and escalate issues to leadership. A U.S. resident with an active adjuster license and a track record in leadership is required for a fully remote role, with nationwide coverage and a strong focus on process improvement.

Qualifications

• 5+ years of claims leadership experience with a track record of strong file quality.
• At least 1 year of informal leadership, mentoring or lead experience preferred.
• Strong coaching, communication and conflict-resolution skills.
• Sound judgment on reserves, settlement authority and escalation.
• Comfort with claims reporting and dashboards.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.
• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• 100% remote (home-based) role designed to support your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Responsibilities

• Guide a pod of adjusters through daily questions, escalations and complex or high-severity files.
• Review files and reserves, give timely feedback and confirm handling follows client instructions and regulations.
• Approve settlements and reserve changes within delegated authority; route larger items to the Manager.
• Onboard and train new adjusters; run regular 1-on-1s and file reviews and flag development needs.
• Balance and reassign workload so inventory, diary and cycle-time targets are met.
• Monitor daily and weekly reports; identify stale or aging claims and drive them to action.
• Serve as the first point of contact for carrier, client, counsel and vendor escalations.
• Contribute to weekly business reviews with clear status, risks and trends.
• Handle a reduced caseload of the most complex claims.
• Raise recurring issues, process gaps and performance concerns to the Manager early.

Skills

Leadership

Coaching

Communication

Conflict resolution

Claims knowledge

Tools

Licensing requirements

Claims dashboards

Job description

Reserv is seeking a Claims Team Lead for Rental Vehicle Claims to guide a pod of adjusters, review complex files, and drive quality and timely outcomes while managing a reduced caseload.

You'll mentor team members, monitor dashboards, and escalate issues to leadership. A U.S. resident with an active adjuster license and a track record in leadership is required for a fully remote role, with nationwide coverage and a strong focus on process improvement.