Remote Claims Support Agent - Evenings & Weekends

United States Digital Space LLC; United States; Remote; USD 39,000 - 43,000; Full time

Job summary

United States Digital Space LLC is seeking a ClaimsAlert Agent for a fully remote, full-time role. You will support customers during critical moments, gathering claim details and routing to insurers for timely resolution.

The position emphasizes clear communication, composure under pressure, and a strong focus on customer experience, with most hours in the evenings and weekends due to 24/7 operations. English-language document preparation is required.

Qualifications

• Strong verbal and written communication in English.
• Ability to remain calm under pressure in fast-paced situations.
• Experience assisting customers in a high-volume environment.

Responsibilities

• Gather and document claim details from customers.
• Provide immediate support and reassurance to policyholders.
• Route claims to the appropriate insurance provider for prompt resolution.

Skills

Customer service

Communication

English proficiency

Job description

United States Digital Space LLC is seeking a ClaimsAlert Agent for a fully remote, full-time role. You will support customers during critical moments, gathering claim details and routing to insurers for timely resolution.

The position emphasizes clear communication, composure under pressure, and a strong focus on customer experience, with most hours in the evenings and weekends due to 24/7 operations. English-language document preparation is required.