Remote Claims Support Specialist

Assurant; United States; Remote; USD 35,000 - 52,000; Full time

Job summary

Assurant is seeking a Claims Support Associate to assist customers, the call center and internal departments by processing requests via chat, email, fax or outbound calls, with a focus on accurate, first-time resolution.

You will research contract information, case history and notes, follow up as needed, and provide feedback on trends to the supervisor while working remotely.

Strong communication, problem solving and customer service skills are essential.

Qualifications

• Experience in customer service or call center preferred.
• Ability to research contract information and case history.
• Proficient at using knowledge bases to locate answers.
• Strong written and verbal communication skills.
• Experience handling inbound/outbound calls and processing claims.

Responsibilities

• Handle inbound requests from chat, email, fax, and calls.
• Research customer contracts, case history, and notes.
• Follow up with customers or agents as needed.
• Provide feedback on trends to supervisor.
• Assist in frontline calls if needed to meet service levels.

Skills

Customer service

Communication

Multichannel support

Documentation

Problem solving

Education

High School diploma or GED

Tools

ADT system

Elita system

Job description

Assurant is seeking a Claims Support Associate to assist customers, the call center and internal departments by processing requests via chat, email, fax or outbound calls, with a focus on accurate, first-time resolution.

You will research contract information, case history and notes, follow up as needed, and provide feedback on trends to the supervisor while working remotely.

Strong communication, problem solving and customer service skills are essential.