Remote Claims Intake Intern - Summer 2027

Encova Insurance; Central City (KY); Hybride; USD 20 000 - 29 000; Plein temps

Résumé du poste

Encova Insurance is offering a summer internship in our policy services group. This full-time internship requires 40 hours per week and must be enrolled with at least 60 college credits, with start and end dates based on business needs.

Candidates may work hybrid or remotely in our approved payroll states, including Kentucky, with preference for in-office in Charleston, WV. Gain exposure to claims intake, coverage interpretation, and professional teamwork while contributing to meaningful

Qualifications

• This is a full-time summer internship and will require someone who can work at least 40 hours per week.
• Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
• Ability to provide excellent customer service to both external and internal customers
• Ability to work as a team member and perform based on established standards and expectations
• Ability to multi-task
• Must be detail-oriented
• Excellent written and oral communication skills
• Ability to fully analyze information received and make decisions as to next steps and action required
• Experience with Microsoft Products
• Ability to work proficiently in multiple systems
• Excellent organizational skills
• One-year previous full-time experience in customer service and/or claims intake preferred. At least one year of experience in the insurance industry preferred.

Responsabilités

• Receive initial claim information from customers telephonically, electronically, email, and/or fax
• Provide information to customers regarding the different options available for loss reporting
• Determine appropriate policy and coverage for loss
• Work with leadership team to on board new associates
• Analyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be taken
• Obtain and document facts of loss information in the computer system
• Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement Center
• Interpret coverage and issue claim decisions for claims assigned to the Engagement Center
• Review, update, and document intake processes and procedures.
• Other functions as needed

Connaissances

Customer service

Teamwork

Multi-tasking

Detail-oriented

Written communication

Oral communication

Microsoft Office

Insurance knowledge

Formation

Completed 60 credit hours

High school diploma

Outils

Microsoft Products

Description du poste

Encova Insurance is offering a summer internship in our policy services group. This full-time internship requires 40 hours per week and must be enrolled with at least 60 college credits, with start and end dates based on business needs.

Candidates may work hybrid or remotely in our approved payroll states, including Kentucky, with preference for in-office in Charleston, WV. Gain exposure to claims intake, coverage interpretation, and professional teamwork while contributing to meaningful