Remote Claims Dispatch & Workflow Coordinator

Sedgwick; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Sedgwick is seeking a Remote Operations Dispatch Coordinator to efficiently route and assign claims, tasks and related requests within the claims management system. You will support temporary housing colleagues by ensuring timely workflow distribution and clear communication.

The role requires strong data accuracy, organization and problem-solving skills, with a focus on meeting deadlines in a fast-paced environment. Bilingual Spanish a plus.

Qualifications

• High school diploma or GED required.
• Two years of clerical, administrative, dispatch or property claims management experience or equivalent.
• Experience with fast-paced task routing, workflow coordination or claim support preferred.

Responsibilities

• Sets up and assigns new claims, tasks and requests into the claims management system.
• Enters and reviews claims data for accuracy and completeness.
• Reviews notes and documentation to determine assignment, urgency and next steps.
• Makes outbound calls to carriers, adjusters or internal partners for information or approvals.
• Assigns claims using available tools with workload and priority in mind.
• Monitors open items and follows up to ensure timely progress.
• Escalates urgent issues or delays to leadership as appropriate.

Skills

Spanish language

Oral and written communication

Microsoft Office

Analytical skills

Organizational skills

Interpersonal skills

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is seeking a Remote Operations Dispatch Coordinator to efficiently route and assign claims, tasks and related requests within the claims management system. You will support temporary housing colleagues by ensuring timely workflow distribution and clear communication.

The role requires strong data accuracy, organization and problem-solving skills, with a focus on meeting deadlines in a fast-paced environment. Bilingual Spanish a plus.