Remote Claims Dispatch Coordinator

Sedgwick; Louisville (KY); Remote; USD 38,000 - 48,000; Full time

Job summary

Sedgwick, a global leader in risk and claims management, is seeking a Remote Operations Dispatch Coordinator in Louisville, KY. This role focuses on routing and assigning claims and related tasks within the claims system and providing operational support for temporary housing colleagues.

The position requires accurate data entry, effective communication, and the ability to manage multiple tasks with urgency.

Qualifications

• High school diploma or GED required.
• Two years in clerical, administrative, dispatch or claims support preferred.
• Fluent Spanish is a plus.
• Excellent oral and written communication; ability to review and route information accurately.
• Proficiency with Microsoft Office and basic data entry.

Responsibilities

• Set up and assign new claims, tasks, and requests in the claims system.
• Enter and review claims data for accuracy and completeness.
• Review data to determine assignment urgency and next steps.
• Make outbound calls to carriers, adjusters, or internal partners for information or approvals.
• Refer claims within the organization based on established processes and resources.
• Assign claims using workload distribution and priorities.
• Support housing coordinators with accurate information during setup and assignment.
• Use multiple platforms to review, route, and adjust assignments as needed.
• Communicate details with adjusters via outbound calls or texts.
• Ensure all parties have loss location, FNOL, dates, and urgency indicators.

Skills

Spanish

Communication

Microsoft Office

Data entry

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

CRM software

Job description

Sedgwick, a global leader in risk and claims management, is seeking a Remote Operations Dispatch Coordinator in Louisville, KY. This role focuses on routing and assigning claims and related tasks within the claims system and providing operational support for temporary housing colleagues.

The position requires accurate data entry, effective communication, and the ability to manage multiple tasks with urgency.