Remote Claims Dispatch Specialist

Sedgwick; Frankfort (KY); Remote; USD 38,000 - 54,000; Full time

Job summary

Sedgwick is seeking a Remote Operations Dispatch Coordinator to accurately route and assign claims and tasks within the management system. The role supports temporary housing colleagues by ensuring timely workflow distribution and accuracy, with a schedule of Monday–Friday, 11am–8pm EST. Two years of clerical/dispatch experience and strong communication skills are preferred.

Fluency in Spanish is a plus. Sedgwick offers an inclusive culture and opportunities for growth within a global claims

Qualifications

• High school diploma or GED required.
• Two years of clerical/administrative/dispatch or claims experience preferred.
• Fluency in Spanish is a plus; strong communication skills; PC literate.

Responsibilities

• Sets up and assigns new claims, tasks and requests into the claims management system.
• Enters and reviews claims data into the claims management system for accuracy.
• Reviews claims data into notes and documentation to determine assignment urgency and next steps.
• Makes outbound calls to carriers, adjusters or internal partners for information or approvals.
• Finds opportunities to refer claims within the organization based on established processes.
• Assigns claims using tools provided, considering workload, service expectations and priority.
• Supports hotel and housing coordinators with accurate information during setup and assignment.
• Uses multiple platforms to review, route and adjust claim assignments as needed.
• Makes outbound calls/texts to discuss claim details with adjusters.
• Ensures all required information (location, FNOL, dates, urgency) is available.
• Collaborates with management on assignment processes and resource utilization.
• Monitors open items and follows up to progress claims in a timely manner.
• Escalates urgent issues to leadership as appropriate.

Skills

Spanish (fluent)

Communication

PC literate

Analytical skills

Organization & prioritization

Interpersonal skills

Documentation review

Team collaboration

High-volume work

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is seeking a Remote Operations Dispatch Coordinator to accurately route and assign claims and tasks within the management system. The role supports temporary housing colleagues by ensuring timely workflow distribution and accuracy, with a schedule of Monday–Friday, 11am–8pm EST. Two years of clerical/dispatch experience and strong communication skills are preferred.

Fluency in Spanish is a plus. Sedgwick offers an inclusive culture and opportunities for growth within a global claims