Remote Housing Coordination Specialist

Effizotech; Northern (KY); Hybrid; USD 15,000 - 25,000; Full time

Job summary

Sedgwick is hiring a Remote Housing Support Specialist to coordinate lease extensions and housing needs for displaced policyholders. The role emphasizes empathetic customer service, vendor coordination, and precise lease management in a fast-paced environment.

The position requires strong communication, organization, and problem-solving skills, with experience in hospitality or property management. Bilingual English/Spanish a plus; schedule is Mon-Fri EST evenings.

Qualifications

• Bachelor’s degree or equivalent preferred.
• Two years’ experience in hospitality, customer service, property management, or account management.
• Experience in insurance, temporary housing, property management, or real estate preferred.
• Excellent communication and organizational skills.

Responsibilities

• Coordinate lease extensions and housing support for displaced policyholders.
• Communicate with adjusters, landlords, and policyholders; manage timelines.
• Monitor lease expirations to prevent service interruptions.
• Resolve in-stay service requests and vendor coordination.
• Maintain accurate financial and operational records; billing accuracy.
• Document all interactions in internal systems with accuracy.
• Identify risks and escalate when needed.
• Provide high-touch service for VIP or complex claims.
• Handle multiple claims with deadlines.

Skills

Verbal communication

Written communication

Organizational skills

Detail-oriented

Problem solving

Time management

Independent work

Vendor coordination

Multitasking

Bilingual English/Spanish

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

CRM software

Job description

Sedgwick is hiring a Remote Housing Support Specialist to coordinate lease extensions and housing needs for displaced policyholders. The role emphasizes empathetic customer service, vendor coordination, and precise lease management in a fast-paced environment.

The position requires strong communication, organization, and problem-solving skills, with experience in hospitality or property management. Bilingual English/Spanish a plus; schedule is Mon-Fri EST evenings.