Remote Claims Routing & Dispatch Specialist

Sedgwick; Wichita (KS); Remote; USD 36,000 - 48,000; Full time

Job summary

Sedgwick is hiring a Remote Operations Dispatch Coordinator in Wichita, KS. You will route and assign claims, tasks, and related requests within the claims system, supporting temporary housing colleagues with timely workflow distribution.

Ideal candidates have 2+ years of clerical or claims-related experience, strong communication and organizational skills, and proficiency with Microsoft Office. The role involves outbound calls and cross-team collaboration to ensure accurate, efficient

Qualifications

• High school diploma or GED required.
• 2+ years of clerical/administrative/dispatch or property claims experience preferred.
• Experience in fast-paced environments with task routing or workflow coordination is a plus.

Responsibilities

• Set up and assign new claims, tasks and requests in the claims system.
• Enter and review claims data for accuracy and completeness.
• Review notes to determine assignment urgency and next steps.
• Make outbound calls to carriers, adjusters, or internal partners for information or approvals.
• Refer claims within the organization based on processes and guidelines.
• Assign claims using workload distribution and priority levels.
• Support hotel and housing coordinators during setup and assignment processes.
• Use multiple platforms to review, route, and adjust claim assignments.
• Communicate with adjusters to discuss claim details for assignment.

Skills

Spanish (bonus)

Oral and written communication

PC literate, Microsoft Office

Analytical thinking

Organizational & prioritization

Interpersonal skills

Documentation review

Team collaboration

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is hiring a Remote Operations Dispatch Coordinator in Wichita, KS. You will route and assign claims, tasks, and related requests within the claims system, supporting temporary housing colleagues with timely workflow distribution.

Ideal candidates have 2+ years of clerical or claims-related experience, strong communication and organizational skills, and proficiency with Microsoft Office. The role involves outbound calls and cross-team collaboration to ensure accurate, efficient