Remote Claims Coordinator - Grow into Specialist/Manager

Connect Insurance Group; Illinois; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work potential

Remote work potential

Growth opportunities — career path to:

Job summary

Connect Insurance Group is seeking a Claims Coordinator to assist clients at a critical moment in their insurance journey. You will gather information, guide claim submissions, and communicate with carriers and adjusters in a calm, empathetic manner.

Responsibilities include coordinating reporting with carriers, updating clients, documenting files, tracking open claims, and collaborating with account managers while helping clients navigate disputes or questions.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer support, administration, or coordination roles.
• Ability to remain calm and professional in stressful situations.
• Insurance knowledge is helpful but not required; training provided.

Responsibilities

• Coordinate claim reporting with carriers
• Communicate updates to clients during the process
• Ensure proper documentation is collected
• Track open claims and provides follow-up support
• Collaborate with account managers as needed
• Help clients navigate claim disputes or questions

Skills

Communication

Problem-solving

Customer support experience

Calm under pressure

Insurance knowledge

Job description

Connect Insurance Group is seeking a Claims Coordinator to assist clients at a critical moment in their insurance journey. You will gather information, guide claim submissions, and communicate with carriers and adjusters in a calm, empathetic manner.

Responsibilities include coordinating reporting with carriers, updating clients, documenting files, tracking open claims, and collaborating with account managers while helping clients navigate disputes or questions.