Hybrid/Remote Claims Resolution Specialist

Accenture; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Career Counselling

Additional paid time off

Hybrid working model

Remote working model

Flexible benefits

Health & dental insurance

Life insurance

Food vouchers

Fuel card/Public transport card

Multisport cards

Employee Assistance Program

Bonuses for special occasions

Share options

Job summary

Accenture is seeking a Claims Adjuster to manage the full lifecycle of insurance claims, from registration to final resolution. You will investigate, decide on coverage, and liaise with customers, brokers, and third parties, ensuring timely communications and data integrity.

The role emphasizes analytical thinking, problem-solving, and clear communication. Prior experience is not required, as extensive internal training is provided, with a hybrid/remote working model across multiple locations.

Qualifications

• Excellent knowledge of German language – C1.
• Strong communication skills, both verbal and written.
• Ability to work independently, organize, and prioritize own tasks effectively.
• Teamwork capabilities – knowledge sharing, providing/seeking guidance and advice when needed.
• General computer literacy – MS Office.
• Work experience in customer service is preferred but not essential.

Responsibilities

• Serving as a first point of contact for claims registration.
• Handling and settling insurance claims as per internal company procedures.
• Investigating the details around the claim by identifying and requesting relevant information from various parties.
• Making final decisions about coverage and indemnity.
• Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring timely information is provided to all of them.
• Gathering and storing claims data according to internal compliance regulations.
• Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
• Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.

Skills

German (C1)

Strong communication

Independent & organized

Team collaboration

MS Office

Customer service experience

Tools

MS Office

Job description

Accenture is seeking a Claims Adjuster to manage the full lifecycle of insurance claims, from registration to final resolution. You will investigate, decide on coverage, and liaise with customers, brokers, and third parties, ensuring timely communications and data integrity.

The role emphasizes analytical thinking, problem-solving, and clear communication. Prior experience is not required, as extensive internal training is provided, with a hybrid/remote working model across multiple locations.