Claims Assistance Coordinator

Connect Insurance Group; Illinois; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work potential

Remote work potential

Growth opportunities — career path to:

Job summary

Connect Insurance Group is seeking a Claims Coordinator to assist clients at a critical moment in their insurance journey. You will gather information, guide claim submissions, and communicate with carriers and adjusters in a calm, empathetic manner.

Responsibilities include coordinating reporting with carriers, updating clients, documenting files, tracking open claims, and collaborating with account managers while helping clients navigate disputes or questions.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer support, administration, or coordination roles.
• Ability to remain calm and professional in stressful situations.
• Insurance knowledge is helpful but not required; training provided.

Responsibilities

• Coordinate claim reporting with carriers
• Communicate updates to clients during the process
• Ensure proper documentation is collected
• Track open claims and provides follow-up support
• Collaborate with account managers as needed
• Help clients navigate claim disputes or questions

Skills

Communication

Problem-solving

Customer support experience

Calm under pressure

Insurance knowledge

Job description

As a Claims Coordinator, you will assist clients during one of the most important moments in their insurance journey. You will help gather information, guide clients through claim submission, and communicate with carriers and adjusters. A calm and empathetic mindset is essential for this role.

Job Responsibilities

• Coordinates claim reporting with carriers
• Communicates updates to clients during the process
• Ensures proper documentation is collected
• Tracks open claims and provides follow-up support
• Collaborates with account managers as needed
• Helps clients navigate claim disputes or questions

Qualifications

• Strong communication and problem-solving skills
• Experience in customer support, administration, or coordination roles
• Ability to remain calm and professional in stressful situations
• Insurance knowledge is helpful but not required — training provided

Other benefits

• Hybrid or remote potential
• Opportunities to grow into claims specialist or account manager