Remote Claims Adjuster — Commercial Transportation

Reserv; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Vision care

Dental coverage

401(k)

Paid time off (PTO)

Remote work option

Equipment provided

Job summary

Reserv is seeking highly organized commercial passenger transportation bodily injury claims adjusters to handle claims for limousine, black car, and chauffeured fleets, plus motorcoaches and passenger buses. You will speak with customers by phone, educate, and drive claims to the best outcome for operators, drivers, claimants, and their representatives.

The role requires proactive, growth-oriented professionals who collaborate across departments, with a mindset of getting things done and a focus

Qualifications

• Bachelor's degree required; lack of one should not stop you from applying if you possess all the other qualifications.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Obtain any additional required licenses within 60 days, including state testing.
• Knowledge of state and federal regulations, policy provisions, and standard operating procedures, including familiarity with passenger carrier operations and coverage considerations.
• Experience managing litigated files and working with defense counsel.

Responsibilities

• Provide prompt, courteous, and high-quality service to all involved parties by initiating investigations, responding to inquiries, and resolving claims.
• Gather necessary information from all parties to initiate the claim and explain policy, coverage, and the appropriate course of action.
• Manage an inventory of bodily injury claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the life of the claim.
• Investigate liability and evaluate injuries and damages, including obtaining and reviewing medical records, bills, and other supporting documentation, and managing multi-claimant passenger losses.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Oversee and direct outside investigative service providers and work closely with the client, client counsel, and defense counsel to resolve the claim, including litigated files.
• Recognize recovery opportunities, including contribution and subrogation, and identify claims that require escalation.
• Ensure compliance with state and federal regulations, policy provisions, and standard operating procedures.
• Engage in learning opportunities to build knowledge of commercial passenger carrier claims, court decisions impacting the claims function, current claim guidelines, and policy changes and modifications.
• Provide input for continuous improvement of claim guidelines and processes, best in class.

Education

Bachelor's degree

Job description

Reserv is seeking highly organized commercial passenger transportation bodily injury claims adjusters to handle claims for limousine, black car, and chauffeured fleets, plus motorcoaches and passenger buses. You will speak with customers by phone, educate, and drive claims to the best outcome for operators, drivers, claimants, and their representatives.

The role requires proactive, growth-oriented professionals who collaborate across departments, with a mindset of getting things done and a focus