Remote Commercial Claims Adjuster (Transportation)

Reserv; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Generous PTO

Family leave policy

Remote‑first environment

Equipment provided

Job summary

Reserv is seeking a highly organized Transportation Physical Damage Claims Adjuster to join our team. You will speak with customers by phone, educate and help them work through their claim to the best possible outcome, manage an inventory of claims, triage critical cases, and deliver exceptional service.

Join a remote‑first organization that values empathy, accuracy, and proactive problem solving. You’ll work to resolve claims efficiently while conforming to state regulations and company

Qualifications

• Bachelor’s degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Minimum of 3-5 years of experience on commercial transportation claims, dealing with Third-Party PD/Total Loss.
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
• You’re willing to obtain all licenses within 60 days, including completing any state required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Commercial experience necessary.
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures.

Responsibilities

• Provide prompt, courteous and high‑quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Coordinate the repair of damaged vehicles and assist with rental reimbursement.
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input for continuous development of claims guidelines, best practices, and process improvements.
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim.
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.

Skills

Active adjuster license

Strong communication

Problem solving

Education

Bachelor’s degree

Job description

Reserv is seeking a highly organized Transportation Physical Damage Claims Adjuster to join our team. You will speak with customers by phone, educate and help them work through their claim to the best possible outcome, manage an inventory of claims, triage critical cases, and deliver exceptional service.

Join a remote‑first organization that values empathy, accuracy, and proactive problem solving. You’ll work to resolve claims efficiently while conforming to state regulations and company