Remote Cisco Customer Success Associate

SHI; Helena (MT); Remote; USD 75,000 - 125,000; Full time

Job summary

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, act as SME, and drive retention and growth. You will analyze consumption data, conduct CSRs, and collaborate with sales and delivery teams to align Cisco solutions with customer objectives.

The role emphasizes strong communication, relationship-building, and lifecycle management across US-based remote or home-office settings, with a salary range of $75,000 to $125,000 including bonus potential.

Qualifications

• Onboard customers and guide them through lifecycle stages.
• Serve as SME for relevant platforms, tools, or services.
• Plan and conduct regular Customer Success Reviews (CSRs).
• Analyze detailed consumption reports for insights.
• Build strong relationships with customers and partners.
• Collaborate with sales and internal teams to align offerings.
• Provide guidance to project teams for successful delivery.
• Continuously learn about new product technologies.

Responsibilities

• Onboard customers and guide them through lifecycle to ensure retention and growth.
• Interpret consumption reports and provide insights for renewals.
• Maintain effective communication with customers and internal teams.
• Coordinate with sales for co-selling opportunities.
• Support delivery of services and project synchronization.

Skills

Onboarding

Relationship building

Subject Matter Expert

Communication

Time management

Problem solving

Business acumen

Multi-tasking

Education

Bachelor's degree

Tools

Microsoft Dynamics AX

Cisco technologies

Cisco CCW-R

Quoting & renewals tools

Job description

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, act as SME, and drive retention and growth. You will analyze consumption data, conduct CSRs, and collaborate with sales and delivery teams to align Cisco solutions with customer objectives.

The role emphasizes strong communication, relationship-building, and lifecycle management across US-based remote or home-office settings, with a salary range of $75,000 to $125,000 including bonus potential.