Remote Church SaaS Success & Onboarding Lead

Pushpay Holdings Limited; Philadelphia (Philadelphia County); Remote; USD 68,000 - 76,000; Full time

Job summary

Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. We are hiring our first dedicated Customer Success Manager to partner directly with our Head of Customer Experience, taking ownership of onboarding and long-term relationships.

You will lead onboarding, coordinate with development on technical setup, and grow into a thought partner who builds scalable customer success processes.

Qualifications

• Experience in customer-facing role at a SaaS or technology company.
• Ability to manage multiple work-streams and document processes.
• Strong written and verbal communication; comfortable leading meetings.
• Travel willingness for trainings and team gatherings.
• Familiarity with church management systems is a strong plus.

Responsibilities

• Lead day-to-day onboarding execution and coordinate with the development team on setup.
• Partner with the Head of Customer Experience on sales calls, kickoffs, data practices, strategy, and training.
• Run customer-facing meetings and manage monthly check-ins for an assigned book of churches.
• Act as liaison between customers and engineering to communicate progress and remaining work.
• Document onboarding playbooks, support workflows, and training best practices for scalability.
• Identify tasks suitable for automation or AI, while maintaining a human pastoral approach.
• Travel periodically for in-person training and engagements.

Skills

Customer success experience

SaaS experience

Communication skills

Relationship management

Travel readiness

Tools

Pushpay CCB

Salesforce

Rock

PCO

Job description

Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. We are hiring our first dedicated Customer Success Manager to partner directly with our Head of Customer Experience, taking ownership of onboarding and long-term relationships.

You will lead onboarding, coordinate with development on technical setup, and grow into a thought partner who builds scalable customer success processes.