Remote Church Tech Customer Success Lead

Pushpay Holdings Limited; San Francisco (CA); Remote; USD 68,000 - 76,000; Full time

Benefits offered by this job

Remote work

401K match

Paid holidays

15 days PTO to start

Volunteer time off

Parental leave

Job summary

Nurture, part of Pushpay, seeks a Customer Success Manager to lead onboarding and long-term relationships with church customers. You will collaborate with the Head of Customer Experience, join training and sales calls, and drive execution across onboarding projects.

The role emphasizes translating customer needs to engineering and documenting scalable processes, with frequent travel for trainings and engagements.

Qualifications

• Experience in a customer-facing role at a SaaS/tech company.
• Strong written and verbal communication.
• Ability to manage multiple workstreams independently.
• Willingness to travel for trainings and team gatherings.

Responsibilities

• Lead day-to-day onboarding execution: securing customer access, coordinating with the dev team on technical setup, and advancing onboarding projects.
• Partner with the Head of Customer Experience as a through line for customers, joining sales calls and training engagements.
• Run customer-facing meetings independently and manage ongoing monthly check-ins and relationships for an assigned book of churches.
• Translate between customers and the dev team to relay progress and avoid unnecessary escalations.

Skills

Customer-focused

Strong communication

Strategic thinker

Self-starter

Travel-ready

Tools

CHMS integrations (Planning Center, Pushpay CCB, Rock, Salesforce)

Job description

Nurture, part of Pushpay, seeks a Customer Success Manager to lead onboarding and long-term relationships with church customers. You will collaborate with the Head of Customer Experience, join training and sales calls, and drive execution across onboarding projects.

The role emphasizes translating customer needs to engineering and documenting scalable processes, with frequent travel for trainings and engagements.