Remote Chromebook Service Technician - Entry Level

Xerox Corporation; Waukesha, Northern (WI, KY); Hybrid; USD 34,000 - 68,000; Full time

Benefits offered by this job

Remote work options across the United 

Blue Cross Blue Shield Insurance

Short-term and long-term disability

Life insurance

401(k) with employer match

Paid holidays

Job summary

Xerox IT Solutions is seeking an entry-level IT technician to service K-12 clients by repairing Chromebooks and diagnosing hardware/software issues. You will work on Chrome OS and Windows environments, performing component replacements and documenting steps in our ticketing system.

This role offers remote work options across the United States and a clear path for career development with training opportunities to advance in IT.

Qualifications

• High School diploma or equivalent; technical degree or certification preferred.
• Knowledge of Chromebooks and Chrome OS preferred.
• Experience with hardware repair tools and equipment required.
• A+ Certification preferred.
• Experience using Autotask PSA or similar system preferred.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills preferred.

Responsibilities

• Troubleshoot hardware and software issues in Chrome and Windows environments.
• Replace LCDs, keyboards, motherboards, and system components.
• Document resolution steps and parts consumption in ticket software.
• Manage paperwork trail for the warranty claim process.
• Device teardown including parts testing and asset disposition.
• Complete daily, weekly, and monthly tasks as assigned.
• Assist in enrollment and rollout of new client devices.
• Complete additional training to advance career as requested.

Skills

Chromebooks knowledge

Chrome OS familiarity

Hardware repair

A+ Certification

Independent work

Analytical problem solving

Education

High School Diploma or equivalent

Technical degree or certification

Tools

Autotask PSA

Job description

Xerox IT Solutions is seeking an entry-level IT technician to service K-12 clients by repairing Chromebooks and diagnosing hardware/software issues. You will work on Chrome OS and Windows environments, performing component replacements and documenting steps in our ticketing system.

This role offers remote work options across the United States and a clear path for career development with training opportunities to advance in IT.