K-12 Chromebook Repair Specialist (Contract)

CDW; Las Vegas (NV); Presencial; USD 22.000 - 26.000; Jornada completa

Descripción de la vacante

CDW is seeking a Computer Repair Technician focused on diagnosing and repairing Chromebooks in a K–12 environment. You will review work orders, determine repairs, and perform hardware and software troubleshooting to ensure high-quality outcomes.

The role emphasizes strong communication, attention to detail, and the ability to adapt to different device types while meeting production goals in a warehouse setting.

Formación

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Experience as a computer technician or in a similar IT role.
• Strong analytical and problem‑solving skills.
• Ability to diagnose and resolve technical issues effectively.

Responsabilidades

• Accurately review customer work orders and carefully assess user-reported computer issues to identify and resolve problems.
• Test and evaluate customer device needs to determine appropriate repairs.
• Perform electronic device repairs, including hardware and software troubleshooting.
• Troubleshoot customer hardware or software issues while ensuring proper procedures are followed.
• Set up, repair, or replace computer hardware and associated devices as needed.
• Follow all QC standards, ensuring each device is reviewed per customer request and meets required quality checks.
• Remain flexible with internal movement across K–12 teams to support training on multiple device types and stay current with OEM requirements.
• Meet established production goals while consistently upholding QC standards.

Conocimientos

Communication skills

Attention to detail

Tech experience

Analytical skills

Problem solving

Diagnostics

Time management

Prioritization

Physical ability

Adaptability

Descripción del empleo

CDW is seeking a Computer Repair Technician focused on diagnosing and repairing Chromebooks in a K–12 environment. You will review work orders, determine repairs, and perform hardware and software troubleshooting to ensure high-quality outcomes.

The role emphasizes strong communication, attention to detail, and the ability to adapt to different device types while meeting production goals in a warehouse setting.