Entry-Level Chromebook Service Technician (Remote)

Xerox; West Allis (WI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Remote work options

BCBS Insurance

Disability insurance (short/long)

Life insurance

FSA

401(k) with employer match

Paid holidays

Employee discounts

Career growth

Job summary

Xerox IT Solutions is seeking an entry-level IT technician to service K-12 clients by repairing Chromebooks and supporting device rollouts. The role emphasizes learning, reliability, and working with cutting-edge mobile devices.

You will diagnose hardware/software issues, replace components, and document steps in a ticketing system. A tech mindset and willingness to grow through training are essential for advancing along a career path.

Qualifications

• High School Diploma or equivalent; technical degree or certification preferred.
• Knowledge of Chromebooks and Chrome OS preferred.
• Experience with hardware repair tools and equipment required.
• A+ Certification preferred.
• Experience using Autotask Professional Services Automation Tool or similar system preferred.
• Must have the ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills preferred.

Responsibilities

• Perform troubleshooting and diagnosis of hardware & software issues in Chrome and Windows environments.
• Replacement of LCDs, keyboards, motherboards, and system components.
• Document resolution steps and parts consumption in ticket software.
• Manage paperwork trail for the warranty claim process.
• Device teardown including parts testing and asset disposition.
• Complete assigned daily, weekly, and monthly tasks.
• Assist in the enrollment and rollout of new client devices.
• Complete additional training to advance career as requested.

Skills

Troubleshooting

Hardware repair

Independent work

Analytical skills

Education

High School Diploma or equivalent

Technical degree or certification

Tools

Autotask

Job description

Xerox IT Solutions is seeking an entry-level IT technician to service K-12 clients by repairing Chromebooks and supporting device rollouts. The role emphasizes learning, reliability, and working with cutting-edge mobile devices.

You will diagnose hardware/software issues, replace components, and document steps in a ticketing system. A tech mindset and willingness to grow through training are essential for advancing along a career path.