Remote CHB Coordinator: Grow Toward Account Management

Mohawk Global Logistics Corp; Buffalo (NY); On-site; USD 53,000 - 58,000; Full time

Job summary

Mohawk Global Logistics Corp in Buffalo, NY is seeking a CHB Coordinator to accurately process customs entries for assigned accounts, communicate with clients and CBP, and support daily brokerage operations under guidance from a Team Lead. The role emphasizes meeting KPIs and ongoing training to progress toward independent account management.

The successful candidate will work with Compliance, Transportation, and other teams, ensuring documentation accuracy, regulatory adherence, and timely

Qualifications

• 1–2 years of experience in customs brokerage, international trade, logistics, or a related field.
• Familiarity with customs entry processes and U.S. regulations.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.
• Build effective working relationships with clients through professional communication and service.
• Address routine client inquiries and elevate complex issues as appropriate.
• Process customs entries accurately and timely in accordance with client requirements and regulatory standards.
• Review and validate shipment documentation, including invoices and packing lists.
• Ensure compliance with CBP regulations and internal procedures.
• Maintain accurate shipment records and support operational efficiency.
• Identify risks, compliance concerns, or processing errors and take corrective action.
• Collaborate with internal teams to address operational challenges.

Skills

Customs brokerage

Entry processing

Client communication

Regulatory compliance

Attention to detail

Time management

Education

Bachelor's degree

Tools

CargoWise

Microsoft Office

Job description

Mohawk Global Logistics Corp in Buffalo, NY is seeking a CHB Coordinator to accurately process customs entries for assigned accounts, communicate with clients and CBP, and support daily brokerage operations under guidance from a Team Lead. The role emphasizes meeting KPIs and ongoing training to progress toward independent account management.

The successful candidate will work with Compliance, Transportation, and other teams, ensuring documentation accuracy, regulatory adherence, and timely