Customs Entry & Client Support Coordinator (CHB)

Mohawk Global; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Mohawk Global is seeking a CHB Coordinator to process customs entries on assigned accounts and communicate with clients and CBP to support daily brokerage operations. This role develops entry processing, client communication, documentation review, and regulatory compliance under guidance from a CHB Team Lead.

The Coordinator will meet KPIs, engage in training, and contribute to team success while growing toward independent account management.

Responsibilities

• Serve as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.
• Build effective working relationships with clients through professional communication and service.
• Address routine client inquiries and elevate complex issues as appropriate.
• Support client satisfaction through accurate execution and proactive communication.
• Process customs entries accurately and timely in accordance with client requirements and regulatory standards.
• Review and validate shipment documentation, including invoices, packing lists, and supporting customs documentation.
• Ensure compliance with CBP regulations, customer SOPs, and internal procedures.
• Maintain accurate shipment records and support operational workflow efficiency.
• Investigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related concerns.
• Collaborate with internal teams and regulatory agencies to address operational challenges.
• Identify risks, compliance concerns, or processing errors and take appropriate corrective action.
• Escalate non-routine issues and exceptions to leadership as needed.
• Communicate effectively with clients, CBP, partner government agencies, and internal stakeholders.
• Partner with Compliance, Transportation, and other operational teams to support shipment execution.
• Participate in team meetings, training programs, and coaching sessions.
• Seek feedback and apply learnings to improve performance and technical expertise.
• Maintain accuracy across entry filings, documentation, and account records.
• Support compliance with billing, file completion, and documentation requirements.
• Ensure files are processed and finalized within established service standards.
• Contribute to meeting productivity, quality, and compliance KPIs.
• Perform other duties as

Job description

Mohawk Global is seeking a CHB Coordinator to process customs entries on assigned accounts and communicate with clients and CBP to support daily brokerage operations. This role develops entry processing, client communication, documentation review, and regulatory compliance under guidance from a CHB Team Lead.

The Coordinator will meet KPIs, engage in training, and contribute to team success while growing toward independent account management.