Remote-Ready Customs Entry Coordinator — Career Growth

Mohawk Global; Town of Cheektowaga (NY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Mohawk Global is seeking a CHB Coordinator to join our brokerage team in the United States. You will learn to process customs entries for assigned accounts and communicate with clients and CBP to support daily operations.

Under supervision, you will review documents, ensure regulatory compliance, and build skills toward independent account management, meeting KPIs and participating in training. This role emphasizes accuracy, timely updates, teamwork with Compliance and Transportation, and

Qualifications

• 1–2 years of experience in customs brokerage, international trade, logistics, or a related field.
• Familiarity with customs entry processes and U.S. regulations.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office applications.
• Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or related field.
• Experience with CargoWise or similar brokerage systems.
• Exposure to customs classification, PGA requirements, or trade compliance activities.
• Customs brokerage industry certifications or coursework.

Responsibilities

• Serve as primary contact for assigned accounts, providing timely updates and responsive customer support.
• Build effective working relationships with clients through professional communication and service.
• Address routine client inquiries and escalated complex issues as appropriate.
• Support client satisfaction through accurate execution and proactive communication.
• Process customs entries accurately and timely in accordance with client requirements and regulatory standards.
• Review and validate shipment documentation, including invoices, packing lists, and supporting customs documentation.
• Ensure compliance with CBP regulations, customer SOPs, and internal procedures.
• Maintain accurate shipment records and support operational workflow efficiency.
• Investigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related concerns.
• Collaborate with internal teams and regulatory agencies to address operational challenges.
• Identify risks, compliance concerns, or processing errors and take appropriate corrective action.
• Escalate non-routine issues and exceptions to leadership as needed.
• Communicate effectively with clients, CBP, partner government agencies, and internal stakeholders.
• Partner with Compliance, Transportation, and other operational teams to support shipment execution.
• Participate in team meetings, training programs, and coaching sessions.
• Seek feedback and apply learnings to improve performance and technical expertise.
• Maintain accuracy across entry filings, documentation, and account records.
• Support compliance with billing, file completion, and documentation requirements.
• Ensure files are processed and finalized within established service standards.
• Contribute to meeting productivity, quality, and compliance KPIs.
• Perform other duties as assigned.

Skills

Customs regulations knowledge

Entry processing

CargoWise

Microsoft Excel

Documentation review

Education

Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or related field

Tools

CargoWise system

Job description

Mohawk Global is seeking a CHB Coordinator to join our brokerage team in the United States. You will learn to process customs entries for assigned accounts and communicate with clients and CBP to support daily operations.

Under supervision, you will review documents, ensure regulatory compliance, and build skills toward independent account management, meeting KPIs and participating in training. This role emphasizes accuracy, timely updates, teamwork with Compliance and Transportation, and