Import CHB Coordinator: Entry Processing & Client Support

Mohawk Global; Town of Cheektowaga (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Mohawk Global is seeking a CHB Coordinator to accurately process customs entries for assigned accounts, communicating with clients and CBP to support daily brokerage operations and grow toward independent account management under supervision.

The role emphasizes meeting KPIs, training participation, and collaboration with Compliance, Transportation, and other teams to ensure compliant, timely filing and documentation.

Qualifications

• 1–2 years of experience in customs brokerage, international trade, logistics, or a related field.
• Familiarity with customs entry processes and U.S. Customs regulations.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Serve as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.
• Build effective working relationships with clients through professional communication and service.
• Address routine client inquiries and elevate complex issues as appropriate.
• Support client satisfaction through accurate execution and proactive communication.
• Process customs entries accurately and timely in accordance with client requirements and regulatory standards.
• Review and validate shipment documentation, including invoices, packing lists, and supporting customs documentation.
• Ensure compliance with CBP regulations, customer SOPs, and internal procedures.
• Maintain accurate shipment records and support operational workflow efficiency.
• Investigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related concerns.
• Collaborate with internal teams and regulatory agencies to address operational challenges.
• Identify risks, compliance concerns, or processing errors and take appropriate corrective action.
• Escalate non-routine issues and exceptions to leadership as needed.
• Communicate effectively with clients, CBP, partner government agencies, and internal stakeholders.
• Partner with Compliance, Transportation, and other operational teams to support shipment execution.
• Participate in team meetings, training programs, and coaching sessions.
• Seek feedback and apply learnings to improve performance and technical expertise.
• Maintain accuracy across entry filings, documentation, and account records.
• Support compliance with billing, file completion, and documentation requirements.
• Ensure files are processed and finalized within established service standards.
• Contribute to meeting productivity, quality, and compliance KPIs.
• Perform other duties as assigned.

Skills

Working knowledge of U.S. Customs regs

Entry processing and document review

CargoWise or similar systems

Microsoft Excel/Outlook/Word

Knowledge of regulatory requirements

Education

Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or related field

Tools

CargoWise

Job description

Mohawk Global is seeking a CHB Coordinator to accurately process customs entries for assigned accounts, communicating with clients and CBP to support daily brokerage operations and grow toward independent account management under supervision.

The role emphasizes meeting KPIs, training participation, and collaboration with Compliance, Transportation, and other teams to ensure compliant, timely filing and documentation.