Remote Chat Support Specialist

Hibachibot Korean Bbq; Patterson (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading provider of Korean BBQ cuisine is seeking a Chat Service Representative to join their Customer Care department. This remote position focuses on delivering legendary customer support across various platforms, including email and chat. Candidates should possess strong customer service experience and be technology savvy, capable of working independently while contributing to a collaborative team environment. Responsibilities include managing live chats, addressing customer inquiries, and providing administrative support to the team.

Qualifications

• Must have email, chat, and phone customer service experience.
• Ability to evaluate customer interactions and elevate issues.
• Strong communication skills to handle customer inquiries.

Responsibilities

• Answer customer live chats regarding website navigation.
• Develop relationships with customers to understand their needs.
• Provide administrative support to the customer service team.
• Work on overflow tasks and assist other duties as needed.

Skills

Customer service experience

Technology savvy

Ability to work independently

Collaborative team skills

Job description

A leading provider of Korean BBQ cuisine is seeking a Chat Service Representative to join their Customer Care department. This remote position focuses on delivering legendary customer support across various platforms, including email and chat. Candidates should possess strong customer service experience and be technology savvy, capable of working independently while contributing to a collaborative team environment. Responsibilities include managing live chats, addressing customer inquiries, and providing administrative support to the team.