Remote Chat Support Specialist — Customer Delight

Feed My People Food Bank; San Jose (CA); Remote; USD 35,000 - 45,000; Full time

Job summary

A community-focused organization in California is seeking a dedicated remote Chat Customer Representative. The ideal candidate will provide exceptional support via chat, answering customer inquiries, resolving issues related to products and services. Candidates should possess strong analytical, communication skills and have experience with support systems. This role requires a love for customer engagement and the ability to assist customers efficiently. Training will be provided as part of this position.

Qualifications

• Love for customers and their experience with a product.
• Experience with customer support ticketing systems and CRM platforms.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer customer questions via live chat and provide quick responses.
• Resolve customer issues related to faulty products and shipping.
• Identify customer pain points and report to relevant departments.

Skills

Customer experience focus

Analytical skills

Excellent communication

Relationship building

Customer support system experience

Knowledge of support metrics

Tech integration skills

Availability for weekends

Job description

A community-focused organization in California is seeking a dedicated remote Chat Customer Representative. The ideal candidate will provide exceptional support via chat, answering customer inquiries, resolving issues related to products and services. Candidates should possess strong analytical, communication skills and have experience with support systems. This role requires a love for customer engagement and the ability to assist customers efficiently. Training will be provided as part of this position.