Remote Chat Support Specialist

Hibachibot Korean Bbq; Texas City (TX); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading food service company in Texas City is seeking a Chat Service Representative to provide exceptional support in a remote working environment. The ideal candidate will possess strong customer service skills with experience in email, chat, and phone communications. This role involves managing customer inquiries, building relationships, and promoting client products and services. If you are tech-savvy and can work both independently and as part of a team, we encourage you to apply.

Qualifications

• Experience with email, chat, and phone customer service.
• Ability to navigate website and resolve client concerns.
• Positive and professional demeanor in all interactions.

Responsibilities

• Manage incoming customer live chats.
• Evaluate interactions and escalate issues as needed.
• Build relationships with customers to understand their needs.
• Answer customer questions accurately and appropriately.
• Provide administrative support to the customer service team.

Skills

Customer service experience

Technology savvy

Independent working

Collaborative team player

Job description

A leading food service company in Texas City is seeking a Chat Service Representative to provide exceptional support in a remote working environment. The ideal candidate will possess strong customer service skills with experience in email, chat, and phone communications. This role involves managing customer inquiries, building relationships, and promoting client products and services. If you are tech-savvy and can work both independently and as part of a team, we encourage you to apply.