Remote Chat Support Specialist

VersaTube Building Systems; Texas City (TX); Remote; USD 36,000 - 48,000; Full time

Job summary

A leading building systems company in Texas City is seeking a remote Chat Service Representative to provide exceptional customer support. This role involves handling live chats, answering inquiries, and building relationships with customers. Candidates should possess solid experience in email, chat, and phone support, be technology savvy, and able to work independently while collaborating in a team environment. Join us to enhance customer experiences through effective communication and service.

Qualifications

• Experience with email, chat, and phone customer service.
• Independent worker, able to collaborate in a team.
• Ability to handle customer inquiries effectively.

Responsibilities

• Respond to customer live chats.
• Evaluate customer interactions and escalate issues.
• Build relationships with customers to understand their needs.
• Provide administrative support to the customer service team.
• Assist with overflow work as needed.

Skills

Customer service experience

Technology savvy

Communication skills

Job description

A leading building systems company in Texas City is seeking a remote Chat Service Representative to provide exceptional customer support. This role involves handling live chats, answering inquiries, and building relationships with customers. Candidates should possess solid experience in email, chat, and phone support, be technology savvy, and able to work independently while collaborating in a team environment. Join us to enhance customer experiences through effective communication and service.