Remote Chat Support Specialist

Retirement Solutions Advisors; Bismarck (ND); Remote; USD 30,000 - 45,000; Full time

Job summary

Retirement Solutions Advisors is looking for a customer service representative to handle incoming live chats from clients regarding website navigation and service inquiries. The job emphasizes building relationships with customers and providing accurate information about services and products.

This remote position requires experience in customer service, a high school diploma or equivalent, and familiarity with CRM tools. Ideal candidates can manage multiple tasks and adapt to various personalities.

Qualifications

• High school diploma or equivalent.
• Experience in customer service.
• Familiarity with CRM tools.
• Ability to manage multiple tasks at once.
• Ability to adapt to different personalities.

Responsibilities

• Answer incoming customer live chats regarding service questions.
• Evaluate customer interactions and escalate issues to management.
• Create relationships with new customers.
• Respond to customer inquiries accurately and concisely.
• Promote interest in client products and services.
• Provide administrative support to the customer service team.

Skills

Customer service experience

Familiarity with CRM tools

Ability to manage multiple tasks

Ability to adapt to different personalities

Education

High school diploma or equivalent

Job description

Retirement Solutions Advisors is looking for a customer service representative to handle incoming live chats from clients regarding website navigation and service inquiries. The job emphasizes building relationships with customers and providing accurate information about services and products.

This remote position requires experience in customer service, a high school diploma or equivalent, and familiarity with CRM tools. Ideal candidates can manage multiple tasks and adapt to various personalities.