Compassionate Patient Access Specialist

St. Charles Health System Inc.; Bend (OR); On-site; USD 61,033,000 - 79,343,000; Full time

Job summary

St. Charles Health System is seeking a Patient Service Representative 1 in Bend, OR. This full-time, day-shift role acts as a liaison between patients and staff, handling scheduling, registration, payments, and basic clinic operations.

Ideal candidates will have a high school diploma or GED and prior clerical healthcare experience, with strong customer service and communication skills to support a compassionate patient experience in a community-focused health system.

Qualifications

• High school diploma or GED required.
• 1 year of clerical healthcare experience preferred.
• Basic medical terminology.

Responsibilities

• Schedules appointments maximising patient access and provider utilization.
• Performs real time eligibility (RTE) for insurance benefits and routes scheduling accordingly.
• Registers patients with demographics, insurance and billing information and handles payments.
• Maintains clinic files, prepares waiting areas, handles messages and documents in the EMR system.
• Delivers customer service and supports care teams with professionalism and confidentiality.

Skills

Customer service

Scheduling

Communication

Teamwork

Education

High school diploma or GED

Tools

MS Office

EMR

Job description

St. Charles Health System is seeking a Patient Service Representative 1 in Bend, OR. This full-time, day-shift role acts as a liaison between patients and staff, handling scheduling, registration, payments, and basic clinic operations.

Ideal candidates will have a high school diploma or GED and prior clerical healthcare experience, with strong customer service and communication skills to support a compassionate patient experience in a community-focused health system.