Remote Casualty Claims Specialist

CSAA Insurance Group; Florida; Remote; USD 62,000 - 76,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Job summary

CSAA Insurance Group is actively hiring a Casualty Specialist Evaluator for a remote role, handling auto liability claims with exposure up to $50,000 across multiple states. The position emphasizes independent decision-making, strong customer service, and careful evaluation of coverage matters.

The role requires experience in claims, solid analytical and communication skills, and a willingness to travel occasionally.

Qualifications

• 2+ years of related professional experience
• Strong analytical and organizational skills
• Ability to work independently and make sound decisions
• Excellent written and verbal communication in English
• Willingness to travel occasionally
• Familiarity with AAA claims policies preferred

Responsibilities

• Handle mostly simple to moderate auto liability claims with exposure under $50,000
• Investigate, negotiate and settle claims
• Communicate with claimants, attorneys and other stakeholders via phone and email
• Manage claim queues and maintain productivity
• Apply coverage determinations and regulatory requirements
• Assist in catastrophe-related activities when needed
• Represent insureds or company at settlement conferences or trials on rare occasions
• Support continuous improvement of claims processes and subrogation potential

Skills

Analytical skills

Independent work

Customer service orientation

Communication skills

Education

High school diploma

BA/BS preferred

Tools

General computer skills

Job description

CSAA Insurance Group is actively hiring a Casualty Specialist Evaluator for a remote role, handling auto liability claims with exposure up to $50,000 across multiple states. The position emphasizes independent decision-making, strong customer service, and careful evaluation of coverage matters.

The role requires experience in claims, solid analytical and communication skills, and a willingness to travel occasionally.