Remote Case Manager - Patient Support

Aequor; East Hanover (NJ); Hybrid; USD 25,000 - 48,000; Full time

Job summary

Aequor is seeking a Case Manager in East Hanover, NJ. The role is hybrid/remote, requiring proximity to the East Hanover office for occasional onsite work. You will manage patient cases, coordinate with healthcare teams, and ensure timely documentation and compliance.

The role requires at least 3 years in patient service or related fields, strong communication skills, and proficiency with CRM systems like Salesforce. Training will be provided, with potential for hybrid work arrangements.

Qualifications

• Minimum 3 years of patient service or contact center experience.
• Strong interpersonal and verbal communication with warmth and compassion.
• Excellent written communication and documentation skills.
• Ability to multitask and balance priorities.
• Proficient computer use including email, video conferencing, and data entry.

Responsibilities

• Develop and maintain SME level knowledge of the relevant brand and customer workstreams for the assigned program.
• Learn and utilize protocols to respond to customer inquiries across phone, chat, fax, SMS, mail, and e-mail in a prompt and courteous manner.
• Interact professionally with customers, associates, and external contacts during inbound and outbound calls.
• Manage assigned cases throughout the patient journey; escalate, triage and follow-up as required.
• Navigate insurance and financial assistance related interactions and cases.
• Adhere to call guides, job aides, and work instructions for case processing.
• Meet SLAs, KPIs, productivity, and quality standards.
• Leverage dual monitors and tech tools to support Case Management.
• Document all interactions clearly to inform cross-functional partners.
• Respond promptly to tasks from PSC counterparts; contribute ideas to improve efficiency.
• Identify and report adverse events per established systems.

Skills

Customer service

Communication skills

Multitasking

Computer literacy

Verbal communication

Education

High School Diploma

Associate or BS/BA preferred

Tools

Salesforce

Job description

Aequor is seeking a Case Manager in East Hanover, NJ. The role is hybrid/remote, requiring proximity to the East Hanover office for occasional onsite work. You will manage patient cases, coordinate with healthcare teams, and ensure timely documentation and compliance.

The role requires at least 3 years in patient service or related fields, strong communication skills, and proficiency with CRM systems like Salesforce. Training will be provided, with potential for hybrid work arrangements.