Remote Medical Case Manager & Patient Services Navigator

Virtual Company; East Hanover (NJ); Remote; USD 35,000 - 44,000; Full time

Benefits offered by this job

Referral Bonus

Job summary

The Fountain Group is seeking a Medical Associate / Patient Services Associate (Case Manager) for a prominent client. This is a fully remote role, with candidates located within 90 miles of East Hanover, NJ.

Pay rate is $25.30–$32/hr on W2 and the position is a 12-month contract with potential extension. As a Case Manager, you will handle onboarding, insurance verification, financial assistance, and ongoing support while coordinating with cross-functional teams to keep patients and healthcare

Qualifications

• Minimum 3 years of patient service experience (healthcare/pharma/contact center).
• Strong written and verbal communication; ability to convey information clearly.

Responsibilities

• Develop and maintain SME knowledge of the program and protocols.
• Respond to inquiries via phone, chat, fax, SMS/text, mail, and email.
• Manage cases through the patient journey with escalation and follow-up as needed.
• Collaborate with cross-functional teams to ensure information sharing with patients and providers.

Skills

Interpersonal skills

Verbal communication

Multitasking

Customer service

Education

High School Diploma

Associate degree

BS/BA degree

Tools

Salesforce

Job description

The Fountain Group is seeking a Medical Associate / Patient Services Associate (Case Manager) for a prominent client. This is a fully remote role, with candidates located within 90 miles of East Hanover, NJ.

Pay rate is $25.30–$32/hr on W2 and the position is a 12-month contract with potential extension. As a Case Manager, you will handle onboarding, insurance verification, financial assistance, and ongoing support while coordinating with cross-functional teams to keep patients and healthcare