Remote Case Navigator (Care Coordinator)

Aequor; Tempe (AZ); Remote; USD 30,000 - 48,000; Full time

Job summary

Aequor is seeking a Case Manager (Care Navigator 2) in Tempe, AZ. This remote role requires proximity to the Tempe offices for occasional meetings and hybrid model adherence.

You will support patients through onboarding, insurance verification, and financial assistance while coordinating with the Patient Support team to ensure accurate information sharing. The role emphasizes strong communication, problem solving, and the ability to manage multiple cases with care, empathy, and a methodical

Qualifications

• Minimum 3 years of relevant patient service support experience (Healthcare, Pharmaceuticals, Patient Services or Contact Center).
• Strong interpersonal, telephone and verbal communication skills, including warmth and compassion.
• Excellent written communication to capture next steps clearly.
• Ability to multitask and balance priorities in a fast-paced environment.

Responsibilities

• Develop and maintain SME level knowledge of the relevant program and workstreams.
• Respond to customer inquiries via phone, chat, fax, SMS/text, mail and email promptly and courteously.
• Interact professionally with customers, associates, and external contacts during inbound/outbound calls.
• Manage assigned cases through the patient journey with escalation and follow-up.
• Navigate insurance and financial assistance processes and document interactions.
• Adhere to call guides, job aids, and SLA/KPI targets.
• Document all interactions clearly to inform cross-functional partners.

Skills

Communication skills

Multitasking

Written communication

Time management

Customer service

CRM familiarity

Education

High School Diploma

Tools

Salesforce

Job description

Aequor is seeking a Case Manager (Care Navigator 2) in Tempe, AZ. This remote role requires proximity to the Tempe offices for occasional meetings and hybrid model adherence.

You will support patients through onboarding, insurance verification, and financial assistance while coordinating with the Patient Support team to ensure accurate information sharing. The role emphasizes strong communication, problem solving, and the ability to manage multiple cases with care, empathy, and a methodical