Remote Patient Care Navigator & Case Manager

Virtual Company; Tucson (AZ); Remote; USD 35,000 - 44,000; Full time

Job summary

The Fountain Group is seeking a Case Manager to serve as the dedicated contact for patients and healthcare professionals when initiating treatment for Client therapy. This remote role is local to Tempe, AZ or East Hanover, NJ for company all-hands if needed.

Responsibilities include onboarding, insurance verification, financial assistance, and ongoing support, with cross-functional collaboration to ensure accurate information sharing.

Qualifications

• Minimum 3 years of relevant patient service support experience.
• Strong interpersonal and verbal communication skills.
• Excellent written communication and documentation.
• Experience with Salesforce or another CRM preferred.
• Bi-lingual Spanish speaking is a plus.

Responsibilities

• Develop SME knowledge of the brand and patient workstreams.
• Interact professionally with customers and Client associates.
• Manage cases with escalation, tracking, triage and follow-up.
• Navigate insurance and financial assistance.
• Adhere to SLAs, KPIs, productivity and quality metrics.

Skills

Communication skills

Customer service

Phone communication

CRM experience

Bilingual Spanish

Education

High School Diploma

Associate or BS/BA preferred

Tools

Salesforce

Job description

The Fountain Group is seeking a Case Manager to serve as the dedicated contact for patients and healthcare professionals when initiating treatment for Client therapy. This remote role is local to Tempe, AZ or East Hanover, NJ for company all-hands if needed.

Responsibilities include onboarding, insurance verification, financial assistance, and ongoing support, with cross-functional collaboration to ensure accurate information sharing.