Remote Patient Care Navigator - Case Manager

The Fountain Group; Tempe (AZ); Remoto; USD 35.000 - 44.000; Tempo pieno

Descrizione del lavoro

The Fountain Group is seeking a Case Manager (Care Navigator 2) to serve as the primary point of contact for patients and health care professionals during the initiation of Client therapy. Remote-friendly, local to Tempe, AZ or East Hanover, NJ for company all-hands if needed.

You will handle onboarding, insurance verification, financial assistance, and ongoing support, collaborating with cross-functional teams to ensure continuity of information and expert regional support for callers and SRFs.

Competenze

• High School Diploma required; associate or BS/BA degree preferred.
• Minimum 3 years of patient service or contact center experience.
• Strong communication skills, warmth, and ability to convey information clearly.

Mansioni

• Develop SME level knowledge of the assigned program and brand.
• Interact professionally with customers and internal/external contacts during calls.
• Manage cases through patient journey with escalation, tracking, and follow-up in a timely manner.
• Navigate insurance and financial assistance scenarios with accuracy.
• Adhere to call guides, job aids, SLAs, KPIs, and quality metrics.

Conoscenze

Communication skills

Verbal communication

Written communication

CRM experience

Spanish language

Customer service

Formazione

High School Diploma

Associate or BS/BA degree preferred

Strumenti

Salesforce

CRM platforms

Descrizione del lavoro

The Fountain Group is seeking a Case Manager (Care Navigator 2) to serve as the primary point of contact for patients and health care professionals during the initiation of Client therapy. Remote-friendly, local to Tempe, AZ or East Hanover, NJ for company all-hands if needed.

You will handle onboarding, insurance verification, financial assistance, and ongoing support, collaborating with cross-functional teams to ensure continuity of information and expert regional support for callers and SRFs.