Remote Case Manager - Patient Support

Momentum Life Sciences, Inc.; United States; Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Car allowance

Eligibility for performance bonus

Job summary

Momentum Life Sciences, Inc. is seeking a Case Manager / Patient Support - Non-Clinical (11-8p EST).

This remote role supports patients and caregivers via phone, email, chat, and text, delivering compassionate, compliant assistance within approved program guidelines. Responsibilities include documenting interactions, coordinating resources, and guiding patients toward next steps using motivational interviewing and active listening.

Qualifications

• Two years of experience in patient support, patient navigation, non-clinical care coordination, pharmaceutical or healthcare support services, or related field.
• Experience communicating with patients, caregivers, members, or customers in a telephonic or virtual support environment.
• Demonstrated experience meeting productivity, quality, and performance expectations.
• Experience in pharmaceutical patient support programs, specialty pharmacy, patient assistance, reimbursement, or oncology support preferred.
• Experience using motivational interviewing, active listening, or other patient-centered engagement techniques.

Responsibilities

• Provide inbound and outbound patient and caregiver support through multiple channels.
• Build rapport and establish trust through empathy and active listening.
• Use motivational interviewing to explore goals and barriers to engagement.
• Communicate program information and available resources clearly.
• Collaborate with patients and caregivers to coordinate resources and follow through on actions.
• Maintain accurate documentation in designated systems.
• Navigate CRM, telephony, and documentation platforms to support conversations.

Skills

Patient-Centered Communication

Active Listening

Patient Engagement

Critical Thinking

Call Management

Clear Communication

Sound Judgment and Boundaries

Typing Speed 40 WPM

Organization and Follow-Through

Documentation Accuracy

Technology Proficiency

Adaptability and Collaboration

Time Management

Tools

Salesforce

Genesys

Microsoft Office

Job description

Momentum Life Sciences, Inc. is seeking a Case Manager / Patient Support - Non-Clinical (11-8p EST).

This remote role supports patients and caregivers via phone, email, chat, and text, delivering compassionate, compliant assistance within approved program guidelines. Responsibilities include documenting interactions, coordinating resources, and guiding patients toward next steps using motivational interviewing and active listening.