Remote Case Management Team Lead - Integrated Care

CareSource; Toledo (OH); Remote; USD 72,000 - 116,000; Full time

Job summary

CareSource seeks a Team Lead, Case Management for Integrated Care - MyCare Institutional in Ohio Mobile to guide the CM team, provide direction and oversee scheduling, performance and staff development.

The role requires RN or LSW licensure, 3+ years of clinical and management experience, and CCM certification is preferred. Travel may be required as part of program responsibilities and collaboration with other departments is essential.

Qualifications

• Associate degree in healthcare or equivalent required.
• Bachelor's degree preferred.
• Minimum of three (3) years of clinical experience required.
• Three (3) years of long-term care experience preferred.
• Waiver experience preferred.
• Managed Care experience preferred.
• Medicare/Medicaid experience preferred.
• One (1) year of management experience preferred.

Responsibilities

• Give effective and timely feedback to staff regarding performance outcomes and progress toward goals.
• Monitor work allocation to maximize output and effectiveness of staff.
• Provide daily oversight of scheduling and attendance of personnel.
• Monitor performance of staff members through ongoing audit process.
• Provide ongoing training, mentoring, coaching and disciplinary action as needed.
• Conduct regularly scheduled one-on-one meetings with personnel.
• Coordinate team-specific orientation and training.
• Manage assignments to CM and appropriately triage them to facilitate CM process.
• Serve as liaison for issues related to CM/Outreach services.
• Network with other departments to gather and/or share information.
• Must feel comfortable with public speaking and ongoing training of Care Management staff.
• Assist with development of Case Management/Outreach processes that facilitate cost-effective service utilization and appropriate levels of care.
• Regular oversight of community-based contacts and visits schedule to ensure effective administration of the program.
• Perform any other job-related instructions, as requested.

Skills

Supervisory skills

Leadership

Communication skills

Time management

Attention to detail

Problem solving

Customer service

Decision making

Microsoft Office

Public speaking

Teamwork

Education

Associate degree in healthcare

Bachelor's degree preferred

RN or LSW license

CCM certification preferred

Job description

CareSource seeks a Team Lead, Case Management for Integrated Care - MyCare Institutional in Ohio Mobile to guide the CM team, provide direction and oversee scheduling, performance and staff development.

The role requires RN or LSW licensure, 3+ years of clinical and management experience, and CCM certification is preferred. Travel may be required as part of program responsibilities and collaboration with other departments is essential.