Case Management Team Lead & Coach

CareSource; Dayton (OH); On-site; USD 72,000 - 116,000; Full time

Job summary

CareSource in Dayton, OH seeks a Team Lead for Case Management, responsible for directing staff, coordinating case assignments, and ensuring quality, cost-effective care. You will mentor, train, and evaluate team performance while maintaining outreach collaboration across departments.

Qualifications include an RN or LSW license with 3+ years clinical and 1+ year management; Medicare/Medicaid and managed care experience are preferred. Travel and flexible hours may be required.

Qualifications

• Associate’s Degree in healthcare or equivalent years of relevant work experience is required.
• Bachelor of Science/Arts Degree is preferred.
• Minimum of three (3) years of clinical experience is required.
• Three (3) years of long-term care experience is preferred.
• Waiver experience is preferred.
• Managed Care experience is preferred.
• Medicare/Medicaid Experience is preferred.
• One (1) year of management experience is preferred.

Responsibilities

• Provide support, direction, and assistance to Case Management staff.
• Give effective and timely feedback to staff regarding performance outcomes and progress toward goals.
• Monitor work allocation to maximize output and effectiveness.
• Provide daily oversight of scheduling and attendance of personnel.
• Monitor performance of staff members through ongoing audit process.
• Provide ongoing training, mentoring, coaching and disciplinary action as needed.
• Conduct regularly scheduled one-on-one meetings with personnel.
• Coordinate team-specific orientation and training.
• Manage assignments to CM and appropriately triage them to facilitate CM process.
• Serve as liaison for issues related to CM/Outreach services.
• Network with other departments to gather and/or share information.
• Must feel comfortable with public speaking and ongoing training of Care Management staff.
• Assist with development of Case Management/Outreach processes that facilitate cost-effective service utilization and appropriate levels of care.
• Regular oversight of community-based contacts and visits schedule to ensure effective administration of the program.
• Perform any other job-related instructions, as requested.

Skills

Communication skills

Supervisory skills

Leadership

Time management

Attention to detail

Public speaking

Training/teaching

Decision making

Team leadership

Education

Associate’s Degree in healthcare

Bachelor’s degree preferred

Three years of clinical experience

Three years long-term care experience preferred

RN license or LSW license required

Tools

Microsoft Office

Job description

CareSource in Dayton, OH seeks a Team Lead for Case Management, responsible for directing staff, coordinating case assignments, and ensuring quality, cost-effective care. You will mentor, train, and evaluate team performance while maintaining outreach collaboration across departments.

Qualifications include an RN or LSW license with 3+ years clinical and 1+ year management; Medicare/Medicaid and managed care experience are preferred. Travel and flexible hours may be required.