Remote Case Intake Coordinator — Onboarding & Support

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC in the United States is seeking a Case Intake Coordinator to create a positive first impression for prospective clients. You will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start.

The ideal candidate is organized, detail-oriented, and comfortable juggling multiple priorities while delivering exceptional customer service. This role involves answering calls, handling emails, coordinating onboarding, and maintaining

Qualifications

• Reliable and dependable in a fast-paced environment.
• Strong customer service skills with a professional demeanor.
• Excellent written and verbal communication in English.

Responsibilities

• Manage intake overflow and ensure inquiries are addressed promptly.
• Assist with case manager intake processes.
• Ensure records are complete and accurately entered into systems.
• Coordinate with internal teams to support case progression and client service needs.
• Support early onboarding activities for new cases.
• Answer inbound calls and respond to emails professionally.

Skills

Reliable

Customer service

Phone etiquette

Sales background

Quality assurance

English proficient

Written/verbal communication

Organized

Attention to detail

Job description

Job Duck LLC in the United States is seeking a Case Intake Coordinator to create a positive first impression for prospective clients. You will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start.

The ideal candidate is organized, detail-oriented, and comfortable juggling multiple priorities while delivering exceptional customer service. This role involves answering calls, handling emails, coordinating onboarding, and maintaining