Case Administrator (Legal Services/Administrative Support)

American Arbitration Association; New York (NY); Hybrid; USD 62,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Student loan repayment

403(b) retirement

Pet insurance

Generous PTO

Job summary

The American Arbitration Association (AAA) is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through PRISM, communicate with parties, attorneys, and neutrals, and ensure scheduling, documentation, and billing are accurate.

This role offers a hybrid work arrangement; relocation-free for candidates within 125 miles of an AAA office.

Qualifications

• Associate's degree in business or related field or equivalent combination of education and experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders.
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools.

Responsibilities

• Manage arbitration and mediation cases through PRISM case management system.
• Correspond with parties, attorneys, and neutrals; schedule and document case activities.
• Ensure accurate billing processes and maintain orderly case records.

Skills

Strong communication

Time management

Attention to detail

Discretion with sensitive information

Customer service mindset

Education

Associate's degree in business or related field

Tools

Microsoft Office

Excel

Job description

Pay Range

• Buffalo, NY: $52,000 - $55,000
• Johnston, RI: $53,000 - $56,000
• Philadelphia, PA; Voorhees, NJ : $55,000 - $59,000
• Boston, MA: $58,000 - $61,000
• New York, NY: $62,000 - $65,000

The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data.

Work Environment

This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location.

Compensation

Compensation will be determined based on geographic location. This position is also eligible for quarterly performance-based incentives. Our competitive compensation package includes:

• medical, dental, orthodontia, and vision coverage,
• a student loan repayment program,
• a 403(b) retirement plan with substantial company match,
• discounted pet insurance,
• generous paid time off.

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience
• Minimum three years of experience in customer service, case administration, or legal environments
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools
• Exceptional attention to detail and time management skills
• Ability to manage sensitive information with professionalism and discretion

About Us

The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops. The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Thank you for your interest in a career with the American Arbitration Association.

The American Arbitration Association (AAA) and its global division, the International Centre for Dispute Resolution (ICDR), are global leaders in arbitration, mediation, and online dispute resolution. For over a century, we have helped resolve complex disputes with fairness, efficiency, and integrity — earning the trust of businesses, organizations, and individuals worldwide. Today, we are transforming how disputes are resolved. As a digital-first, solutions-driven organization, we are integrating advanced technology, data, and AI-enabled tools to improve speed, accessibility, and the overall user experience. Our culture is grounded in purpose, innovation, and continuous improvement. We are proud to be recognized as a best-in-class employer, offering meaningful careers where employees can grow, collaborate, and make a measurable impact. Our comprehensive benefits include health coverage, a 403(b) with strong employer contributions, student loan assistance, and generous paid time off — supporting both professional success and personal well-being.