ADR Services Manager: Lead Case Admin & Training

American-Arbitration-Association; Johnston (RI); Hybrid; USD 79,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) retirement plan

Paid time off

Hybrid work flexibility

Job summary

The American Arbitration Association seeks a highly organized Manager of ADR Services to lead arbitration and mediation case administration and supervise a team of Case Administrators. You will be the primary liaison with parties and neutrals, ensuring AAA rules are followed while maintaining confidentiality and data security.

Responsibilities include staff training, leading conference calls and hearings, resolving case management issues, and fostering strong client relationships.

Qualifications

• Bachelor's degree in a business-related discipline or equivalent.
• 4–6 years of experience in comprehensive customer service management in a law office or judicial setting.
• 1–2 years in a leadership or supervisory role.

Responsibilities

• Serve as primary contact with parties, arbitrators, and mediators on assigned cases.
• Manage arbitration and mediation cases; ensure data entry in PRISM and adherence to AAA rules.
• Supervise case administrators: hire, train, plan, assign, and evaluate staff.
• Conduct administrative conference calls and preliminary hearings; uphold confidentiality and data security.

Skills

Leadership

Customer service management

Analytical skills

Communication

Team supervision

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Online case management systems

Job description

The American Arbitration Association seeks a highly organized Manager of ADR Services to lead arbitration and mediation case administration and supervise a team of Case Administrators. You will be the primary liaison with parties and neutrals, ensuring AAA rules are followed while maintaining confidentiality and data security.

Responsibilities include staff training, leading conference calls and hearings, resolving case management issues, and fostering strong client relationships.