Remote Carrier Download Specialist

Keystone; United States; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Vision Insurance

Company Paid Disability Insurance

Supplemental Insurance including ...

401(k) with Safe Harbor Match

Paid Time Off

Paid Holidays

Job summary

Keystone is seeking a Download Support Analyst to ensure reliable day-to-day carrier download operations and support agency management system conversions. You will monitor activity, resolve suspense items, troubleshoot connectivity, and collaborate with carriers, IVANS, and internal teams while maintaining thorough documentation and supporting process improvements.

The role offers remote work flexibility across multiple states and requires up to 15% travel.

Qualifications

• 4+ years of insurance operations experience.
• Hands-on experience with Applied Epic and IVANS.
• Proficient in Microsoft Office; strong analytical and communication skills.
• Ability to travel up to 15% and pass a background check.

Responsibilities

• Monitor carrier download activity and resolve failed, missing, delayed, or incomplete download transactions.
• Process suspense queues and resolve download exceptions in accordance with enterprise procedures.
• Troubleshoot carrier download issues, escalating complex connectivity or system issues to the Enterprise Download Manager, carriers, IVANS, or technology partners as needed.
• Support download testing, validation, cutover, and post-conversion stabilization activities for agency management system conversions and acquired books of business.
• Maintain accurate documentation of download issues, resolutions, carrier setup requirements, and process updates.
• Assist business teams with questions related to carrier download workflow, suspense handling, and download best practices.
• Track recurring issues and exception trends to support process improvement, automation opportunities, and enterprise download standardization.

Skills

Analytical thinking

Communication skills

Problem-solving

Cross-functional collaboration

Travel readiness

Tools

Applied Epic

IVANS

Microsoft Office Suite

Job description

Keystone is seeking a Download Support Analyst to ensure reliable day-to-day carrier download operations and support agency management system conversions. You will monitor activity, resolve suspense items, troubleshoot connectivity, and collaborate with carriers, IVANS, and internal teams while maintaining thorough documentation and supporting process improvements.

The role offers remote work flexibility across multiple states and requires up to 15% travel.