Remote Insurance Ops: Download Support Specialist

Mykeystone; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Vision Insurance

Disability Insurance

Critical Illness Insurance

Accident Insurance

Legal Insurance

Pet Insurance

401(k) with Safe Harbor Match

Paid Time Off

Paid Holidays

Job summary

Keystone is seeking a Download Support Analyst to provide operational support for carrier download activities, monitor queues, and resolve suspense items. This remote-friendly, full-time role supports day-to-day download operations across the US.

You will coordinate with carriers, IVANS, and agency management systems, document issues, and help improve automation and standardization. Requires 4+ years in insurance operations, Applied Epic, IVANS knowledge, and strong analytical skills.

Qualifications

• Minimum of 4 years of insurance operations experience with expertise in carrier download and agency management systems.
• Hands-on experience with Applied Epic and Microsoft Office Suite required.
• Deep knowledge of IVANS connectivity and policy, claims, commissions, and eDocs download processes.
• Proven ability to manage cross-functional projects and collaborate with carriers, technology teams, and business stakeholders.
• Strong analytical, communication, and problem-solving skills.
• Ability to travel up to 15%.
• Ability to pass a criminal background check, as permitted by law.

Responsibilities

• Monitor daily carrier download activity and identify failed, missing, delayed, or incomplete download transactions.
• Process suspense queues and resolve download exceptions in accordance with enterprise procedures and service level expectations.
• Research and troubleshoot carrier download issues, escalating complex connectivity or system issues to the Enterprise Download Manager, carriers, IVANS, or technology partners as needed.
• Support download testing, validation, cutover, and post-conversion stabilization activities for agency management system conversions and acquired books of business.
• Maintain accurate documentation of download issues, resolutions, carrier setup requirements, and process updates.
• Assist business teams with questions related to carrier download workflow, suspense handling, and download best practices.
• Track recurring issues and exception trends to support process improvement, automation opportunities, and enterprise download standardization.

Skills

Analytical skills

Communication

Problem-solving

Travel readiness

Tools

Applied Epic

Microsoft Office

IVANS connectivity

Job description

Keystone is seeking a Download Support Analyst to provide operational support for carrier download activities, monitor queues, and resolve suspense items. This remote-friendly, full-time role supports day-to-day download operations across the US.

You will coordinate with carriers, IVANS, and agency management systems, document issues, and help improve automation and standardization. Requires 4+ years in insurance operations, Applied Epic, IVANS knowledge, and strong analytical skills.